Looga Help
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How can we help you learn Arabic?

Short, step-by-step answers for every part of Looga. Search above, or tap a quick start below.

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Section 1

Getting Started

From tapping the icon to your very first lesson.

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Here's the whole journey, from tapping the icon to your very first lesson.

  1. Install Looga and open it.
  2. Pick your app language (the menus, not what you're learning).
  3. You'll see the Looga logo screen β€” the app quietly signs you in or sets up a guest account.
  4. You land on the Home screen.
  5. Choose what to learn first β€” Read Arabic or Speak Arabic.
  6. A quick tutorial shows you the ropes.
  7. πŸŽ‰ Start your first lesson!
Good news: you can start learning immediately β€” no sign-up form required to try it. You'll be playing within a minute or two.
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Section 2

Choosing Your App Language

Set the language of the menus and buttons.

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What it is: The very first thing Looga asks is which language you want the menus and buttons to be in. (This is just the app's interface β€” you're still here to learn Arabic!)

  1. Tap the language menu.
  2. Scroll the list β€” Looga supports a very wide range of languages, each shown in its own script (e.g. "Ψ§Ω„ΨΉΨ±Ψ¨ΩŠΨ© (Arabic)" or "δΈ­ζ–‡ (Chinese)").
  3. Tap your language.
  4. Tap Confirm.
Tips: Looga remembers your choice. You can change it any time from Account β†’ Settings. If you don't see your language, English always works.
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Section 3

Accounts: Guest, Registered & Partner

Three ways to be signed in. Start as a guest, upgrade later.

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Looga has three ways to be "logged in." You can always start as a guest and upgrade later.

Guest Account β€” play instantly

A free account created automatically the first time you open the app. You get full learning features right away β€” no email needed.

Good to know: Your progress is saved on this phone only. If you uninstall the app or clear its data, guest progress can be lost. Some features (leaderboards, booking, syncing to another device) ask you to register first.
Our advice: Play as a guest to try it, but register within your first day or two so your progress is safely backed up.

Registered Account recommended

A permanent account tied to your email. Your progress is saved to the cloud and works on any device.

  1. Tap Profile / Account, then Sign Up (or Register when prompted).
  2. Fill in the short form: name, email, password (at least 8 characters), and confirm the password.
  3. Add optional details that personalize lessons (date of birth, country, current Arabic level).
  4. Got a referral code from a friend? Enter it here.
  5. Tap Continue / Complete.
βœ… When you register from a guest account, your guest progress, coins, and hearts come with you β€” nothing is lost.

Sign In With Partner β€” schools & institutions

If your school, university, or institute partners with Looga, sign in with your institutional email for free or discounted access.

  1. Tap Sign In With Partner.
  2. Enter your institutional email (the app recognizes your institution automatically).
  3. First time? Set your name and a password.
  4. You're in β€” your email is verified automatically.

Signing back in

  1. Tap Sign In.
  2. Enter your email and password.
  3. Tick Remember Me to stay logged in on this device.
  4. Forgot your password? Tap Forgot Password?, enter your email, and check your inbox (and spam folder) for a reset link.
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Section 4

Verifying Your Email

Protect your account and unlock more features.

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Why it matters: Verifying your email protects your account and unlocks more features (and higher learning levels).

  1. After you register, Looga emails you a verification link.
  2. Open your email (check the spam/promotions folder too) and tap the link.
  3. You'll see a "successfully verified" message β€” done!
Didn't arrive? Go to Account β†’ Request Email Verification to resend. Already verified elsewhere? Tap I've Already Verified and Looga re-checks.
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Section 5

Personalizing Your Learning

A few quick questions tailor your lessons and reminders.

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During sign-up (or from your profile later) Looga asks a few quick questions so it can tailor your lessons:

  • What you want to improve β€” reading, writing, speaking, comprehension, grammar, vocabulary.
  • Your study pace β€” fast, relaxed, or "whenever I have time."
  • When you like to study β€” morning, noon, evening, or late night (used to time gentle reminders).
  • Which program interests you β€” game-based learning and/or speaking practice.
Tip: Answer honestly β€” these choices shape which lessons and reminders you get. You can change them later in your profile.
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Section 6

The Home Screen & Getting Around

Your hub and the bottom navigation bar.

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The Home screen is your hub. From here you can reach everything.

The bottom navigation bar

A row of buttons stays at the bottom of almost every screen so you can jump around instantly:

  • 🏠 Home / Menu β€” back to the main hub.
  • πŸŽ“ Learn β€” your lessons and learning paths.
  • 🎯 Practice / Review β€” flashcards and review.
  • πŸ‘₯ Community β€” ask, suggest, or report (tap & hold for all options).
  • πŸ›’ Shop β€” hearts, coins, and subscriptions.

At the top you'll usually see your hearts, coins, and a profile/settings button.

Tip: Tap your coin or heart count at the top to jump straight to the Shop.
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Section 7

The Learning Library & Curriculum

How the course is organized, and your personal Library.

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How the course is organized

Looga's content is arranged like a staircase so you always know what's next:

  • Ladders / Phases = big units (e.g. "The Alphabet," "Greetings").
  • Lessons = the individual lessons inside each phase, done in order.
  • Steps = the small pieces inside a lesson.

You unlock content in sequence β€” finish what you're on to open the next step. Looga always remembers exactly where you stopped.

Your Library

Your personal collection of everything you've learned β€” vocabulary, letters/sounds (phonetics), and grammar rules.

  1. Open Library from the menu.
  2. Switch between the Words, Letters, and Grammar tabs.
  3. Tap any item to see its picture, meaning, and hear it pronounced.
  4. Tap the ⭐ star to bookmark favorites.
  5. Tap Load Flashcards to turn any group into a quick review game.
Good to know: Your Library starts empty and grows with you as you complete lessons.
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Section 8

How a Lesson Works

The flow of a single lesson, start to finish.

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  1. Tap Learn and choose your path or the next available lesson.
  2. The lesson opens with instructions (often with audio β€” tap the πŸ”Š speaker to listen).
  3. Work through each activity (see the next section for each type).
  4. Check your answer when prompted:
    • βœ… Correct β†’ encouragement, and often coins.
    • ❌ Wrong β†’ you'll see the correct answer and an explanation, and you may lose a heart.
  5. A progress bar shows dots: green = correct, red = missed, highlighted = where you are now.
  6. Finish all the steps to see a Congratulations screen and your results.
Tip: Use the πŸ”Š audio generously β€” hearing Arabic is one of the fastest ways to learn it. Tap any image to zoom in.
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Section 9

The Learning Activities

Every mini-game type and how to play it.

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Looga teaches through bite-sized game types. Here's how to play each one. Tap a type to expand it.

πŸ”˜ Multiple Choice

Pick the correct answer (sometimes more than one) from a set of options.

  1. Read or listen to the question.
  2. Tap an option to select it (it highlights).
  3. For "select all" questions, tap every correct option.
  4. Tap Check Answer.
Watch out: for multi-answer questions you must get all of them right. A wrong answer costs a heart.
πŸ”— Match

Connect items on the left to their match on the right.

  1. Tap an item on the left.
  2. Tap its match on the right.
  3. Correct pairs lock in; keep going until all pairs are matched.
Watch out: every wrong pairing costs a heart, and you must match them all to finish.
🧩 Composition β€” build the sentence

Choose the word or image that correctly completes a sentence or phrase.

  1. Look at the partly-built sentence and the question.
  2. Tap the option that fits.
  3. Tap Check Answer.
πŸ–ΌοΈ Comprehension β€” drag & drop

Drag image tiles into the right slots to build a sequence or sentence.

  1. Press, hold, and drag a tile from the bottom.
  2. Drop it into an empty slot.
  3. Fill all the slots, then Check Answer.
Tip: tiles already placed for you are hints β€” use them to figure out the order.
πŸ“– Read & Watch β€” static lessons

A no-pressure reading/watching screen β€” text, images, or short videos. No questions and no hearts lost. Scroll through everything, then tap Next.

πŸ‘©β€πŸ« Teacher lessons

A friendly teacher character explains a concept with voice, pictures, and text. Just listen and read β€” tap πŸ”Š to replay. No hearts at risk.

πŸƒ Flashcards
  1. Listen to the word (tap Play).
  2. Tap the image that matches.
  3. Right answers move you on; missed cards come back later so you master them.
πŸ”€ Read Arabic

A step-by-step ladder dedicated to reading. Each step you complete unlocks the next. An animated hand points to your current step.

πŸ“ Grammar Explanations

In-depth grammar lessons (in the Library/Grammar area) using teacher videos, text, and examples. Read or watch at your own pace β€” there's no quiz.

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Section 10

Speak Arabic β€” AI Pronunciation

Practice real dialects out loud and get instant AI feedback.

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One of Looga's standout features: practice speaking real Arabic dialects out loud and get instant AI feedback on your pronunciation.

Step 1 β€” Pick a dialect / country

  1. Open Speak Arabic.
  2. Choose a country/dialect (Egyptian, Levantine, etc.).
  3. Pick a module (themed track like "Greetings"), then a topic, then a phrase.

Step 2 β€” Learn the phrase

You'll see the English meaning, the Arabic, sometimes different versions for speaking to/as a man or a woman, and native-speaker audio.

  • Tap πŸ”Š next to each version and listen 2–3 times before you try.
  • Can't read Arabic script yet? Use the transliteration (Roman letters) as a guide.

Step 3 β€” Speak and get scored

  1. Tap the microphone / Speak button. The first time, allow microphone access when your phone asks.
  2. Hold the button and say the phrase clearly and naturally.
  3. Release when done. You'll see "Processing with AI…" for a few seconds.
  4. Your result appears as a score (0–100%) with a color:
    • πŸ”΄ Low β€” keep practicing.
    • 🟠 Medium β€” getting there.
    • 🟒 High β€” excellent!
  5. The screen shows what to say vs what you said, highlighting the parts you nailed and the parts to work on. Replay both to compare.
  6. Tap Speak Again to retry β€” no limit on attempts.
Tips: Practice in a quiet room β€” background noise can lower your score unfairly. Aim for "green," but high-80s and up is great. Use the red highlights to see exactly which sounds to fix.
Good to know: Speaking practice typically requires a subscription and an internet connection (AI scoring happens online). Listening to phrases is free; recording your voice is the premium part.

Suggesting a dialect or phrase: Can't find one you want? Tap Suggest a Dialect or Suggest a Phrase, type your idea, and submit it to the team.

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Section 11

Decode Quran

A dedicated track for reading Quranic Arabic by Surah.

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A dedicated track for reading Quranic Arabic, organized by Surah (chapter). Each Surah shows its English and Arabic name. Complete one to unlock the next. Listen carefully to the audio β€” Quranic pronunciation is precise.

Some Quran audio may require a subscription.
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Section 12

Hearts, Coins & the Shop

The two in-app items that make learning a game.

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❀️ Hearts β€” your "lives"

  • Most interactive activities cost a heart only when you get an answer wrong.
  • Reading/watching and teacher lessons never cost hearts.
  • Hearts refill on their own over time, up to a maximum. The app shows a timer for your next free heart.
  • Out of hearts? Wait for the refill, watch a short ad for one, buy some in the Shop, or subscribe for unlimited hearts.

πŸͺ™ Coins β€” your rewards

  • Earn coins by completing lessons, claiming daily rewards, and (optionally) watching short ads.
  • Spend them in the Shop β€” for example, to buy hearts.
  • Coins never expire and are saved to your account.

πŸ›’ The Shop

  • Buy hearts or coins.
  • Watch ads for free hearts or coins (daily limit applies).
  • Subscribe for unlimited hearts and premium content.
  • Get a One-Day Pass for 24 hours of unlimited hearts.
  • Restore Purchases if you reinstalled or switched devices.
The exact prices, coin amounts, heart limits, and ad rewards are always shown live on the screen β€” trust what you see in the app.
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Section 13

Daily Rewards, Streaks & Motivation

Collect once a day, build a streak, get bigger rewards.

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What it is: A reward you can collect once a day. Keep collecting on consecutive days to build a streak β€” the rewards get bigger as the week goes on.

  1. Tap the gift / daily reward icon (usually on Home).
  2. Today's reward is highlighted β€” tap to claim it.
  3. Come back tomorrow for the next, bigger reward.
Heads-up: The countdown is based on when you last collected, not local midnight. Skip too long and your streak resets. Looga sends a reminder before that happens β€” keep notifications on so you don't lose your streak.
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Section 14

Leaderboards, Ladders & Habibi Squad

Your visible progress path and a social learning track.

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  • Ladders are your visible progress path β€” a series of steps that light up green as you complete them. You move up one step at a time.
  • Habibi Squad is a themed, community-flavored learning track made of multiple parts. Finish one part to unlock the next β€” just like the main ladder, with a social twist.
Tip: Replaying completed steps is a great, low-pressure way to review before tackling harder content.
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Section 15

Subscriptions & Premium

What's free vs premium, how to subscribe, and how to cancel.

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What's free vs. premium

FeatureFreePremium
Core lessonsβœ… Yesβœ… Yes
HeartsLimited, refill over time♾️ Unlimited
AdsShownRemoved
Speaking practice (AI)Listen free; recording is premiumβœ… Full access
Dialects & advanced contentLocked / previewβœ… Unlocked
Daily rewardsCoins + heartsHigher coin rewards

How to subscribe

  1. Open the Shop and tap Subscribe (or when a paywall appears).
  2. Choose your plan (monthly, a limited-time special offer, or a One-Day Pass).
  3. Confirm payment through your App Store / Google Play (on web, the secure checkout).
  4. You'll see "Subscription Successful" and your hearts switch to unlimited.

Managing & cancelling

  • Subscriptions auto-renew until you cancel.
  • Cancel via your App Store (iPhone: Settings β†’ your name β†’ Subscriptions) or Google Play (Play Store β†’ profile β†’ Payments & subscriptions). Web subscriptions are managed in your billing portal.
  • You keep premium access until the end of the period you already paid for.
Heads-up: You can't stack two subscriptions. If you see "you already have a subscription," cancel the existing one first, or contact support to switch.
πŸ‘¨β€πŸ‘©β€πŸ‘§β€πŸ‘¦
Section 16

Teams (Family & Classroom Plans)

One subscription that covers several learners.

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Perfect for parents and teachers: one subscription that covers several learners.

  • Mini Team β€” you + 1 learner.
  • Growth Team β€” you + up to 3 learners.

Each member gets full premium benefits, paid for by the team owner.

How to set up a team

  1. Purchase a team plan (in the app's Shop, or on the web).
  2. You're taken to Manage Team Members.
  3. Enter each learner's email:
    • Already has a Looga account β†’ added instantly.
    • New to Looga β†’ enter their name; they get a welcome email with login details.
  4. Watch everyone's progress on the Team Dashboard β€” daily completion, trophies, and the "winner of the day."

Add or remove members later: open Team β†’ Manage Team, then add by email or tap the πŸ—‘οΈ trash icon to remove someone.

Good to know: A learner can't be in a team and have a personal subscription at the same time. Removing a member ends their premium access right away. The team owner can't be removed.
βš™οΈ
Section 17

Settings

Dark mode, sound, app language, refreshing content, notifications.

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Open Settings (the βš™οΈ gear) to adjust:

  • Dark Mode β€” easier on the eyes at night.
  • Music β€” background music on/off.
  • Sound effects β€” button taps and chimes on/off.
  • Content sound β€” the Arabic pronunciation audio. Keep this ON for best learning.
  • App language β€” change your interface language any time.
  • Refresh Lessons Content β€” re-download lesson media if images or audio fail to load.

Notifications

Looga can gently remind you to collect your daily reward, tell you when hearts refill, and nudge you to practice. Manage these in your phone's settings (Android: Settings β†’ Apps β†’ Looga β†’ Notifications; iPhone: Settings β†’ Notifications β†’ Looga). Keeping them on is the easiest way to protect your streak.

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Section 18

Your Account, Profile & Referrals

Profile status, subscription, referrals, logout & delete.

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From Account you can:

  • See your profile and account status (guest / registered / subscribed).
  • Verify your email.
  • Manage your subscription.
  • Find and share your referral code β€” when a friend joins with it, you both earn rewards.
  • Rate us on the app store.
  • Log out, or delete your account.
Deleting your account is permanent β€” all progress is erased and can't be restored.
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Section 19

Community: Ask, Suggest & Report

Ask questions, suggest content, and report errors.

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Tap the Community area to:

  • Ask a Question about a lesson or phrase.
  • Suggest a Dialect or Suggest a Phrase you'd like added.
  • Report an Error if something looks wrong in a lesson.
  • Send general app suggestions.
Replies are reviewed by moderators before they appear, so give them a little time.
πŸ› οΈ
Section 20

Troubleshooting & FAQ

Quick answers to the most common problems.

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I lost my progress!

If you were playing as a guest and reinstalled, guest progress lives only on the device and may be gone. Register an account to keep it safe in future. If you had a registered account, just sign back in with your email.

I'm out of hearts.

Wait for the refill (there's a timer), watch a short ad for one, buy hearts in the Shop, or subscribe for unlimited hearts. Reading/watching and teacher lessons don't cost hearts, so you can keep learning those.

The microphone isn't working for speaking practice.

Make sure you allowed microphone access: iPhone β†’ Settings β†’ Looga β†’ Microphone; Android β†’ Settings β†’ Apps β†’ Looga β†’ Permissions β†’ Microphone. You also need an internet connection for AI scoring.

Images or audio won't load.

Check your internet, then go to Account β†’ Refresh Lessons Content to re-download. Restarting the app also helps.

My verification email never came.

Check spam/promotions. Then go to Account β†’ Request Email Verification to resend.

It says I already have a subscription.

You can't have two at once. Cancel the existing subscription in your App Store / Google Play first, then subscribe to the new plan β€” or contact support to switch.

How do I cancel?

Through your store: iPhone β†’ Settings β†’ your name β†’ Subscriptions β†’ Looga; Android β†’ Play Store β†’ profile β†’ Payments & subscriptions β†’ Looga. You keep access until the period ends.

Can I use Looga on two devices?

Yes β€” register an account, then sign in with the same email on both. Guest accounts don't sync across devices.

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Section 21

Where Should I Start?

A simple first-week plan to get going and stick with it.

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If you're brand new, here's the simplest way to get going and actually stick with it.

Your first 10 minutes

  1. Pick your app language and let Looga open to the Home screen.
  2. Choose "Read Arabic" as your first path β€” it builds the letters and sounds everything else depends on.
  3. Do the quick tutorial, then complete one lesson. That's it β€” you've started! πŸŽ‰

Your first day

  1. Register an account (Profile β†’ Sign Up). Protects your progress, takes a minute. Your guest progress comes with you.
  2. Verify your email so nothing limits you later.
  3. Claim your daily reward before you close the app.

Your first week

  1. Do one short lesson a day and collect your daily reward each time β€” this builds your streak and your habit.
  2. Once letters feel familiar, try a Speak Arabic phrase and use the microphone. Hearing your pronunciation score is genuinely fun and motivating.
  3. Keep notifications on so you never accidentally break your streak.

When you're ready for more

  1. Running out of hearts or wanting speaking practice and dialects? That's the moment Premium pays off β€” unlimited hearts, no ads, full AI speaking practice.
  2. Learning with your kids or students? Set up a Team so everyone learns on one plan and you can see their progress.
The single most important habit: one small lesson, every day. Looga is built around short daily sessions β€” consistency beats long, rare cram sessions every time.
Looga mascot

Happy learning! ✨